As mentioned above, the HDI-TSP professional continues to be popular with employers, as does the Apple Certified Support Professional (ACSP). Also popular with employers are the HDI-TSP credential and the ITIL Practitioner, Intermediate and Expert credentials, which all did well in job board searches.
Brainbench offers several support-related certifications, including the Technical Help Desk, Technical Help Desk (Microsoft) Network Technical Support, and Computer Technical Support credentials, from its catalog of more than 600 tests. The company claims to have delivered more than 30 million exams to more than 11 million registered users. You'll find other companies that play in this same area: You can recognize them by a dual focus on employers and employees, many topics and skill sets covered, and a low price point per exam or credential on offer.
Ed2Go (which is part of Cengage Learning, a major publisher of community college textbooks) offers a certificate program called Help Desk Analyst: Tier 1 Support Specialist. The program is included as part of business, computer science, and information technology curricula at community colleges, universities, four-year colleges, and private higher-education companies that offer IT training programs.
For help desk professionals in leadership roles, RCCSP Professional Education Alliance offers Help Desk Team Lead training and certification program. The two-day training specifically targets professionals in leadership and management roles. Topics covered include escalation and conflict management, help desk processes and best practices, people management, coaching, and quality assurance. APGM International offers several help desk certifications for our friends across the ocean, including SDI's Service Desk Analyst (SDA).
This is one area where the more you look around, and the more specific a target you choose, the more such options you'll find. Outside those credentials that we recognize or recommend here, we urge you to proceed with caution.
Read More: servicedesk jobs
Brainbench offers several support-related certifications, including the Technical Help Desk, Technical Help Desk (Microsoft) Network Technical Support, and Computer Technical Support credentials, from its catalog of more than 600 tests. The company claims to have delivered more than 30 million exams to more than 11 million registered users. You'll find other companies that play in this same area: You can recognize them by a dual focus on employers and employees, many topics and skill sets covered, and a low price point per exam or credential on offer.
Ed2Go (which is part of Cengage Learning, a major publisher of community college textbooks) offers a certificate program called Help Desk Analyst: Tier 1 Support Specialist. The program is included as part of business, computer science, and information technology curricula at community colleges, universities, four-year colleges, and private higher-education companies that offer IT training programs.
For help desk professionals in leadership roles, RCCSP Professional Education Alliance offers Help Desk Team Lead training and certification program. The two-day training specifically targets professionals in leadership and management roles. Topics covered include escalation and conflict management, help desk processes and best practices, people management, coaching, and quality assurance. APGM International offers several help desk certifications for our friends across the ocean, including SDI's Service Desk Analyst (SDA).
This is one area where the more you look around, and the more specific a target you choose, the more such options you'll find. Outside those credentials that we recognize or recommend here, we urge you to proceed with caution.
Read More: servicedesk jobs
Another is Network+, Indian Clothes MCDST, MSCE those I find at the top. Furthermore you have server+ and security+. In the event that you can get every one of those, at that point you will have a decent profundity into IT and become framework overseer. I would likewise suggest learning Linux and Unix since a great deal of servers utilize these working frameworks.
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