IT Help Desk Technician: Definition, Job Outlook, Skills and More!

The typical each day duties and competencies required for IT help desk technicians consist of the following. Computer assist technician:

• Diagnose pc errors and offer technical support.
• Solve software program, hardware and network problems.
• Tell end-users the way to configure and use new technologies.
• Make a backup and repair the documents and information structures of an organisation.
• Install, configure and update PC software program and operating systems.
• Repair pc hardware, such as printers, keyboards.
• Remote technicians at the IT assist table provide technical assistance through cellphone or the Internet.
• Remote help desk technicians regularly use special assist table help software to take manipulate of end-user computers and resolve issues, diagnose and remedy complicated difficulties.

Help Desk Technician: Typical obligations

Stage 3

• Investigate and clear up the most tough and complex problems that other ranges of the help desk couldn't clear up
• Analyze and detect traits in problem reports and preventive solutions.
• Support different service employees in the analysis and determination of hardware and software program issues

Stage 2

• Solve more complex troubles that require detailed know-how of the gadget and application; These issues have been escalated by Level 1
• Decide if you want to create an errors or a work price tag for issues that require a go to to the user’s PC or workstation

Stage 1

• Receive initial inquiries via phone or email, and accurate errors and issues with relatively easy hardware, software or network
• Detect and scale difficult Level 2 support troubles
• The call pastime is registered.

Hard skills can get you the job, but soft skills will help you take it to the next level. Finding  IT help desk jobs near me

General responsibility for a position IT staff supports the User

The following activity description outlines the general necessities, tasks, and talents vital for IT guide users - Helpdesk Technician.

A. General obligation for a role IT group of workers supports the User

1. Identify, diagnose, and resolve degree 1 problems with the requirements of users of personal computers, laptop software program and hardware, networks and Internet.
2. Provides installation assistance, configuration for give up customers of desktop pc hardware, software, and peripherals.
3. Diagnose and clear up network cease users or nearby printer troubles, pc and electronic mail hardware issues, Internet, dial-in, and network get right of entry to issues.
4. Timely restore of PC equipment or guarantee or renovation from a third-birthday celebration supplier underneath a contractual agreement.
5. Perform maintenance to laptop hardware, PC gadgets, and peripherals that aren't concern to third celebration vendor maintenance.
6. Help install local place community, cabling and gadgets such as community cards, hubs and switches.
7. Collaborate with different technicians in creating documentation for quit customers of regularly asked questions (FAQs).

Find the today's help desk technician jobs near me .Find out what pleasant fits your career Path

Service Desk: Creating a Culture of Learning Instead of an Education Policy

Ongoing certifications
Once you’ve successfully onboarded an employee or have current employees already at your AV business, it’s time to determine what types of certifications you want to make standard.

Maybe you have a set of three or four you think would be integral to your level 1 staff. Perhaps there are a few more for the level 2 staff. A mix of general skills, security and networking are a good baseline.

You may also want to add in project management, service management and focused technical training for level 2.

Some certifications will need to be refreshed periodically. Others are current if you get related certifications, while some will need updating as products change. You will need to decide what is relevant in your company.

Reward system
Now that your employee has invested the time and effort to achieve this knowledge, how are you rewarding them? Do you offer a pay bump after a certification? Do they get a badge, a special parking spot, or another spiff? Have something as an added benefit.

Rewards are an integral part of culture. Not all have to be monetary, but they do need to be meaningful.

Who pays for all this knowledge?
Education is part of your benefits package and should be regarded as such. Speak with your accountant about the potential benefits of covering these costs, as well as college as employee benefits.

Read More:  service desk job description

ONLINE HELP DESK MARKET 2020

Online Help Desk Market record furnished to identify extensive trends, drivers, influence elements in international and regions, agreements, new product launches and acquisitions, Analysis, market drivers, possibilities and challenges, risks within the market, price and forecasts to 2026.

This file makes a speciality of the global Online Help Desk status, future forecast, growth opportunity, key marketplace and key gamers. The look at goals are to present the Online Help Desk improvement in United States, Europe and China.

The record has a committed phase for market dynamics where market influence elements, Online Help Desk market boom drivers, restraints, challenges, trends, and possibilities are broadly discussed. The statistical information provided inside the document serves as a powerful tool to get a clean and short know-how of the Online Help Desk marketplace progress in the beyond few and coming years.

The document provides accurate statistics and insights associated with the worldwide Online Help Desk market, which consist of CAGR, value, volume, consumption, production increase rate, and revenue.

The Following Manufacturers are covered:-
• Zendesk
• Groove
• HappyFox
• Freshdesk
• Atlassian
• Zoho
• …

The research report also studied the key players operating in the international Online Help Desk marketplace. It has evaluated and elucidated the studies and improvement statuses of those companies, their economic outlooks, and their growth plans for the forecast period.

The midpoint pay for a Tier 1 help job is $38,750. The midpoint pay for a Tier 2 job is $45,750, and for help desk tier 3 salary it's $58,500.

The key to effective ticket management

Most organizations provide their employees with a laptop to do their jobs. This means that when a user has a problem with that equipment, he himself sends a ticket to his IT department. Subsequently, a technician solves the ticket one step at a time, scaling the request as required, until solving the problem.

Request generation may not seem alarming at first, but as organizations grow and technician mailboxes accumulate tickets, support requests may become a concern. It's easy to imagine how complicated it can be to handle those tickets without the automation provided by a help desk. Using a help desk solution can assist the IT services team in managing IT problems, changes, incidents, and projects, as well as a broad set of automation and asset management needs.

Desktop Management Solutions: Manage Assets and Resolve Vulnerabilities
In addition to a help desk, most organizations also require a desktop management solution to complete other IT operations. For example, when vulnerabilities are not resolved in time, they can be the gateway for hackers to breach your business systems and access confidential information. This can be avoided with proper patch management across heterogeneous platforms. Apart from this, software installation and troubleshooting on remote computers are also managed with the help of a desktop management solution.

IT services and operations clearly play a critical role in IT management, but only when they are truly integrated does overall efficiency increase. The following scenario clarifies how this integration optimizes IT management.

Read More:   service desk jobs

What is a service desk and what does this type of service offer?

We can define what a service desk is as an evolution of the help desk . It concentrates much more demands than the previous one and centralizes all the company's needs regarding information technology in one place, offering technical support in the area, but also a strategic aid.

As you probably already know, the help desk functions as a technical support . It is a customer service that centralizes calls on a single platform.

However, the help desk usually resolves simpler technical issues, such as the lack of access to the Internet or the difficulty of handling some software .

The Service Desk goes beyond this type of assistance, it also works as a kind of consultancy in the IT area . Thus, the contracting company counts on the help of specialists in the sector.

While the help desk is known as the "first level of service", the service desk gains the title of "second level of service" because it involves much more complex demands.

For this reason, service desk analysts need to have even more technical knowledge about the area.

The service help desk and service desk can be performed through remote access - depending on the level of the problem in question. In this case, the professional accesses the network remotely, through a specific terminal, and solves the problem without having to physically travel.

This type of solution is faster and more economical, allowing the user to remain in the comfort of their home or office while receiving the necessary support.

According to a survey by The economist , 47% of consumers say the key element of the customer experience is quick responses to requests or complaints.

Read More:  service desk role

Service Desk and Help Desk Services Support Business

There has always been a myth regarding outsourcing that it is an evil practice and may damage the business functions! However, it is a boon for the business and serves tremendously to augment customer satisfaction.  A company outsources its functions intending to get enriched customer support services and outsourcing to a reliable experienced partner can bring numerous benefits to the business.

When we talk about the service desk and help desk services, in particular, these serve the business is different ways bringing several perks. Lets’ first define what these services mean to the business:

Service Desk:
Service desk for BPOs is a communication center, which acts as the Single Point of Contact (SPOC) amid the business and the client. The service desk ensures that the customers receive appropriate help from the business on time. The agents here handle all incidents and service requests. It helps the customers to change the password and even assists the business agents in getting new work systems when necessary.

Help Desk Services:
In the IT context, help desk agents are the managers that look after the technical questions that the user faces. These agents even make sure to answer all the other queries of the customers to bring enhanced customer satisfaction.

Most companies outsource their help desk support to get the business customers answered by experts having industry-specific knowledge. The questions by customers are transferred using e-mail, mobile, webpage, etc. Not only is this, but there are also internal helpdesks too that offer services to the in-house workforce that look after the processes within the business firm.

3 Ways Chatbots Enhance Your Knowledge Base Experience

Help desk paintings is challenging—marketers are tasked with fixing a speedy flow of customer troubles and they want software program as a way to help them, now not get in their way.

Effective, intuitive help desk software program will allow your agents to spend time on what certainly matters—your customers—instead of having bogged down seeking to navigate a device or look for answers buried in your expertise base.

We’ve analyzed thousands of software user reviews in our assist table software listing to find some of the easiest-to-use help table merchandise at the market. We did this through calculating a sentiment score for every help table product and then list the three assist desk merchandise with the very best sentiment scores for ease-of-use.

Information within the digital age
Digital search tools have genuinely made existence much easier.

Before the 1990s, the handiest search came from asking your nearby librarian what they'd available. The internet took a whole lot of stress off librarians all around the world via searching through thousands and thousands of effects in a fraction of the time!

However, making all that records less difficult to get entry to at an entry-stage didn’t fix each problem, and even created a few new ones…

Your internet site can offer search consequences for almost everything (and we suggest everything) relevant to the search question entered with the aid of a customer.

Find the latest helpdesk jobs Opportunity near you. New it help desk jobs are posted every day. Find out what best fits your career Path.

Help Desk Technician Salary 2020 April

We are looking for a tech-savvy Help Desk Technician to be liable for supplying technical assistance with pc systems, hardware, and software. As a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and presenting technical guide to customers using pc structures, hardware, and software.

To be a a success Help Desk Technician, you ought to be well-versed in all elements of computer systems configuration, set up, and maintenance. You ought to also have awesome interpersonal and communication skills.

Help Desk Technician Responsibilities :

• Responding to queries on the smartphone, via email, in person, or thru remote access.
• Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of pc structures, hardware, and software.
• Training laptop users.
• Training other team of workers on troubleshooting and diagnosing problems.
• Gaining comments from customers to improve education methods.
• Writing and editing training manuals.
• Running reports and analyzing commonplace complaints and problems.

Help Desk Technician Requirements:

• An Associate's diploma in computer science or associated field.
• A sturdy operating knowledge of computer structures, hardware, and software.
• Good problem-solving, analytical, and team-operating skills.
• Excellent conversation and interpersonal skills.
• An openness to studying new technologies.

Find the latest helpdesk jobs near me 

Skills of a Help Desk Support Specialist

Help desk support teams are patient task managers who know how to find or create solutions to unexpected problems. They often work with multiple teams and departments, and need to be able to communicate and take ownership to ensure tasks are completed appropriately and on time. There are some essential skills that everyone in a help desk support role should have:

• General awareness of computer systems, PC repair, and network management
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Ability deploy, configure, and support operating systems on desktop and mobile
• Understanding and appreciation for information security within systems and user devices.
• Strong drive to provide excellent customer service and experience, with an awareness of prioritization of tasks, stakeholders, budget, and time.

More info:  help desk position

IT Helpdesk Manager

We are looking for a qualified Help Desk Manager to join our team. You will be responsible for leading our technical support team of 6, to provide excellent customer service and resolve all technical issues.

As a Help Desk Manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude with an ability to motivate your team to achieve specific goals are essential skills to perform well in this position. Candidate will be required to go on the other campus from time to time to work with the team on site.

RESPONSIBILITIES

• Manage the Help Desk team including:
     - Providing the direction of their duties
     - Lead, motivate and mentor the team to provide a professional, customer-focused service to agreed KPI’s
     - Evaluate their performance
     - Builds training material for support staff.
     - Aiding development to ensure a high-quality service to students, teachers, parents and administrative staff is provided and maintained o daily basis
• Incident and request management:
     - Providing an escalation point for all users support issues
     - Keeping all users up-to-date with resolution efforts on current incidents
     - Overseeing all requests incidents and problems
     - Manage and coordinate urgent and complicated issues
     - Coordinate support desk request against SLA’s and agreed metrics
     - Provide support as a member of the IT Help Desk by troubleshooting and resolving request and incident
• Monitor & control IT assets management
• Manage, maintain and deliver documentation relevant to the Service Desk processes and operations, including work instructions and procedures
• Liaise with vendors in equipment ordering, delivery, setup and maintenance
• Establish best practices through the entire technical support process
• Follow up with end-users to identify areas of improvement
• Develop daily, weekly and monthly reports on help desk team’s productivity
• Work with IT team on school’s IT projects                                                                                       
• Provide end-user feedback to the appropriate internal teams, like product developers
• Perform other duties and tasks as directed by the Head of IT

REQUIREMENTS

Soft Skills

• Hardworking, mature, responsible, proactive and innovative, and able to work under pressure to meet deadlines
• Solid technical background with an ability to give instructions to a non-technical audience
• Strong communication skills in English (verbal and written). Knowledge in French and/or Cantonese is a plus
• Strong customer service skills with the ability to work with and service employee and management levels as well as external clients
• Strong leadership and mentoring skills
• Demonstrated ability to multi-task successfully
• Self-motivated individual who is able to work independently
• Knowledge of IT service delivery and ITIL

Technical skills

• Mandatory
     - Hardware (computers, laptops, projector, touch screen, copiers, etc)
     - Strong experience in Windows 10
     - Office 365 or GSuite experience
     - Strong experience in Active Directory (users, computers and GPO), DNS and DHCP
     - Basic understanding of server and networking (LAN, WLAN, WAN)
• Preferred to have but not required
     - Experience in a Print Management Software (Papercut or equivalent software)
     - Experience on iPad and Chromebook
     - Experience in Deployment Tool (MDT or equivalent software)
     - Experience in Mobile Device Management (such as Microsoft Intune, Chrome Device Management)
     - Knowledge in PowerShell or in Google Apps Manager (GAM)

Education

• Higher Diploma or above in Information Technology or equivalent

Experience

• Minimum of 4 years of experience working on a technical helpdesk
• Minimum of 2 years of experience as a manager of technical helpdesk
• Experience working in a school would be an advantage

More  info: help desk work

What are the benefits of Help Desk?

Objectives and Benefits of the Help Desk Jobs

As a concept
Help Desk is a facilitator for the procedure of solving operational problems, through communication and interaction networks, internal and external, among the source of the hassle (client) with the potential / capability of trouble fixing analysis (expert) so that the Asset Management procedure becomes more effective in enhancing unit performance. Its operational implementation refers back to the principles within the Knowledge Management concept.

As a system

Help Desk is a collaborative network of diverse associated parties that are managed following the agreed strategies and mechanisms. Its operations are supported by means of infrastructure: organizations, specialists and web-primarily based technology, to aid the tracking function and trouble fixing manner on-line and in actual time.

The Help Desk will offer the subsequent benefits:

continuity of on line and actual-time monitoring and communique
facilitation of trouble fixing collaboration
facilitation of synergy between stakeholders
facilitation of personnel for evaluation and supervision
data-financial institution development (e-Library) problems and solutions

Benefits Of An IT Help Desk Role

Outsourcing IT assist desk guide creates a more productive surroundings for personnel. After all, much less troubleshooting, means extra receives done.

1. Saves Valuable Time

We located a observe that shows employees spend a median of twenty-two minutes every day troubleshooting laptop issues themselves. That adds up to ninety one hours in line with yr for full-time employees.

We can most effective imagine how much greater agencies ought to accomplish with ninety one hours in keeping with employee. A few approaches having an IT help desk saves time include:

• Less time troubleshooting
• Problems are solved quicker by way of professionals
• Help desk workers discover underlying issues

2. Help At All Hours

Even while businesses have IT personnel, clients nevertheless inform us how tough it's miles to get IT support 24/7. We work with technology, so we know first hand that things do not simply damage from 9 to five on weekdays most effective. An IT assist desk is there to assist that employee who has to work additional time on a major venture on a Saturday night whilst the network suddenly goes down.

3. Create Proactive Solutions

We regularly see IT assist desks incorrect for just preferred IT assist. The truth is, those services without a doubt gather statistics when human beings touch them. For instance, we can also note from 3 unique incidents that there is a far large underlying difficulty. Until this is fixed, the issues will worsen. We'll touch the business, allow them understand about our findings and deliver them the steps to treatment the scenario and increase productiveness and performance even more.

4. Prioritized Support

While absolutely everyone believes their trouble have to be the highest priority, IT help table team of workers are trained to recognise a way to successfully prioritize tasks to make sure the maximum urgent problems are addressed first. For instance, we'd address network connectivity troubles over an character pc when you consider that that affects the entire business. It's now not unusual to have multiple issues without delay and knowing how to prioritize saves treasured time, especially while fixing one difficulty ought to without difficulty fix all the rest.

Interested in learning more about how IT  service desk role benefits businesses of all sizes? Contact us today to see how we can help.

What is an Online Helpdesk Support?

Helpdesk guide is for monitoring and resolving the customer’s problem. Customers can name on the guide number furnished by the organization and discuss their concerns. So, the main cause of a helpdesk is to troubleshoot the problems and provide the guidance approximately the product and offerings. Corporations generally provide assist table guide to their clients through numerous channels together with toll-free numbers, websites, email.

What issues may be solved via our IT help desk support jobs?

• An difficulty of hardware breakages.
• Hacking and virus related troubles.
• Issues related to software program and hardware update.
• Enhancing security.Counseling regarding trouble if needed.

If we aren't capable of fix the issue remotely, in that case, our technician will provide a go to for your site, in order that he can clear up the problem. We don’t preserve you looking ahead to the many days whilst imparting Onsite aid however will assist you quick on the same day or the other.

The pricing of the IT helpdesk help varies from person to person or employer to corporation depending at the needs. Tech Support Dubai have special answers and subscriptions for one-of-a-kind customer relying on their problem. We fee pocket-friendly quantity for our services and provide unbeatable offerings to our clients.

Latest Help Desk jobs 2020

Information about Help Desk Positions

The Computer HelpDesk is comprised of 3 positions. A lab screen, assist work location expert, and assist work vicinity chief. The accompanying information general obligations for every position at the help work area. See below for more records on the first-class manner to show right into a HelpDesk employeee.



The HelpDesk Consultant wil :


Be the crucial reason of touch for understudy associated IT bolster problems.
Help understudies with organize associated equipment and programming issues (e.G., associating with the residence device or remote gadget).
Encourage and additionally oversee the restoration of understudy PCs.
Answer understudy calls and deliver technical support through telephone.


The HelpDesk Consultant can't :

Perform device fixes on PCs
Perform re-established order of running framework programming
Establishment and assist with a few other programming beside middle strengthened programming.


HelpDesk Manager

The help work location director is a complete time group of workers component that gives direct help to body of workers and team of workers yet additionally handles degree 2 understudy bolster troubles. The Manager will likewise draw upon the potential of the Network Administrator to recognize arrange troubles that understudies, body of workers or group of workers may experience. Practically all issues which might be heightened to the assistance work place supervisor are understood at this stage.

Best Help Desk Certifications 2020

As mentioned above, the HDI-TSP professional continues to be popular with employers, as does the Apple Certified Support Professional (ACSP). Also popular with employers are the HDI-TSP credential and the ITIL Practitioner, Intermediate and Expert credentials, which all did well in job board searches.

Brainbench offers several support-related certifications, including the Technical Help Desk, Technical Help Desk (Microsoft) Network Technical Support, and Computer Technical Support credentials, from its catalog of more than 600 tests. The company claims to have delivered more than 30 million exams to more than 11 million registered users. You'll find other companies that play in this same area: You can recognize them by a dual focus on employers and employees, many topics and skill sets covered, and a low price point per exam or credential on offer.

Ed2Go (which is part of Cengage Learning, a major publisher of community college textbooks) offers a certificate program called Help Desk Analyst: Tier 1 Support Specialist. The program is included as part of business, computer science, and information technology curricula at community colleges, universities, four-year colleges, and private higher-education companies that offer IT training programs.

For help desk professionals in leadership roles, RCCSP Professional Education Alliance offers Help Desk Team Lead training and certification program. The two-day training specifically targets professionals in leadership and management roles. Topics covered include escalation and conflict management, help desk processes and best practices, people management, coaching, and quality assurance. APGM International offers several help desk certifications for our friends across the ocean, including SDI's Service Desk Analyst (SDA).

This is one area where the more you look around, and the more specific a target you choose, the more such options you'll find. Outside those credentials that we recognize or recommend here, we urge you to proceed with caution.

Read More:   servicedesk jobs

What is an Online Helpdesk Support?

Helpdesk guide is for monitoring and resolving the customer’s problem. Customers can name on the guide number furnished by the organization and discuss their concerns. So, the main cause of a helpdesk is to troubleshoot the problems and provide the guidance approximately the product and offerings. Corporations generally provide assist table guide to their clients through numerous channels together with toll-free numbers, websites, email.

What issues may be solved via our IT help desk support jobs?

• An difficulty of hardware breakages.
• Hacking and virus related troubles.
• Issues related to software program and hardware update.
• Enhancing security.Counseling regarding trouble if needed.

If we aren't capable of fix the issue remotely, in that case, our technician will provide a go to for your site, in order that he can clear up the problem. We don’t preserve you looking ahead to the many days whilst imparting Onsite aid however will assist you quick on the same day or the other.

The pricing of the IT helpdesk help varies from person to person or employer to corporation depending at the needs. Tech Support Dubai have special answers and subscriptions for one-of-a-kind customer relying on their problem. We fee pocket-friendly quantity for our services and provide unbeatable offerings to our clients.

Help Desk x Service Desk

When we explain what the help desk is , we say that the help desk works at the initial level of service , those simpler issues that can be resolved more easily.

However, what about those more complex requests, which depend on greater technical knowledge and even autonomy to be resolved?

They go to the second level of service , also known as Service Desk.

The service desk is a complete support service that arose from the need for greater support in the IT area

In addition, he works with objectives and goals, so the contracted company plans and executes action plans to improve the computational area of ​​the contracting company.

Want to know more about the difference between help desk and service desk? Access our article: Help desk and Service desk: do you really know the difference? and learn much more than just help desk.


Read More:   help desk work

Leveraging Help Desk Support Software For Better Customer Experience

All prudent business people are well aware of the fact that having powerful customer support is crucial to be a part of the race between various industries. We know that the customers may have problems with one or the other product that a company produces. In such a situation, it is imperative to have help desk support software which can address the problems faced by the users.

Why your company needs help desk support software?
We live in an age where customer’s reviews matter a lot. The consumers have the right to rate a product, rate the company, demand for answers to their queries, review company or comment about the company’s products and services through various channels. A help desk support software can help in responding to customer complaints and queries along with keeping the service teams working effectively and smoothly. Therefore, Help Desk Software acts as a foundation for the customer support system.

Role of helpdesk support software to improve the customer experience
The helpdesk software helps in the growth of the business in many ways. The main aspects which initiate in adding value to customer experiences are as follows:

Agent performance
Operational costs reduction
Resolution time

AI Bots Increase IT Helpdesk Support Efficiency?

In the hastily evolving virtual landscape, establishments are constantly going through challenges to stability the act of minimizing expenses and driving efficiencies.

In the employer, IT helpdesk has grow to be an indispensable a part of enterprise operations. It is gambling a crucial position in supporting commercial enterprise users with uninterrupted generation services.

Without IT helpdesk, employees would preserve walking into stage 1 general problems that could affect their productivity.

However IT helpdesk efficiency is tormented by a plethora of factors. These include:

Having to attend to low-price tickets.

Ongoing resolution of basic issues.

Employees drawing near IT guide group for trivial issues consisting of password reset and sooner or later having to attend long hours until the issue receives resolved.

Changing workplace dynamics are bringing in a developing variety of variable affecting IT helpdesk support.

UNDERSTANDING CHATBOTS
Basically, chatbots are simple AI programs that engage with users thru the conversational interface. The essential concepts which are riding the development of chatbots are artificial intelligence and system learning.

Chatbots are revolutionizing the way B2E, B2B, B2C and C2C interactions work. They are designed in such a manner that they get better and better by expertise the consumer primarily based on the inputs the user provides, thereby saving numerous time and money for organizations.

“By 2020, at the least 80% of new business enterprise application releases will make reasonably sturdy use of chatbots for conversational, AI-rich applications” – Gartner.

Chatbots additionally have the functionality to extract facts from consumer/FAQ publications which help employees resolve issues without having to consult a guidebook. Employees can get solutions to their questions using ordinary messaging channels like Skype, Skype for commercial enterprise etc.

Just log onto Field Engineer, create an online portfolio connected to a bank account and begin searching for the help desk career  suitable for you today