How the Performance of a Service Desk Manager Measured?

Generally, a service table supervisor’s overall performance is measured both at an operational level, which incorporates how his/her group is performing, and at a private level, how effective he/she is running with people. Both goal and subjective parameters are used; the concept is to generate a holistic perspective at the same time as doing the evaluation. Some of the important fulfillment factors include, but not restrained to, are:

• SLA Compliance
• Requester Feedback
• Technician/workforce Feedback
• Cost and Resource Management

It’s important for the service table manager to have the vital autonomy to make operational changes so he/she can obtain performance targets.


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