Help Desk Technician Intern will file to the Help Desk Service Delivery Manager and provide faraway technical guidance, assistance, coordination and follow-up on client questions, troubles or malfunctions of all PC and MAC-associated problems with a aim of first contact resolution. This internship possibility is to be had to begin APRIL 2020
- Support Windows and MAC desktop and pc computers
- General get entry to and connectivity troubles
- Desktop application troubles
- Basic administration of user money owed and groups
- Take possession of trouble tickets, running and tracking issues to resolution
- Record detailed information into Service Desk ticketing system
- Support for mobile gadgets which includes iPhones, Blackberries, and Android phones
- Occasionally act as a liaison between Partners/Clients and NOC team in India
- Windows working systems
- Apple working systems
- Proficient in Active Directory
- Knowledge of community basics
- Email clients (Microsoft Outlook)
- Knowledge of VPN basics
- Excellent communication, written and verbal are vital
- Excellent purchaser service competencies are vital
- College or Technical Institute degree in Information Technology or other related field required. May be substituted by means of 2 or extra years of revel in in a Help Desk/Call Center environment.
- IT Certifications (Apple, Microsoft, CompTIA, ITIL, HDI etc.) preferred
- Customer service, especially with inbound cellphone touch
- Planning & organizing
- Problem solving
- Time management
Looking for an exciting career path? Enter help desk support jobs !
This has led to an increase in the number of foreign job seekers, both male and female, seeking careers in Pakistan. The number of foreign professionals who are coming to Pakistan has also increased dramatically in recent years. Most international students are also finding jobs in Pakistan because of their educational studies, many of them going for international job agencies for employment. Other foreign workers are finding a number of jobs in Pakistan through the use of the internet. The country is one of the fastest growing regions of the global market as it is also seeing rapid growth in the domestic market. In order to attract and retain skilled professionals, the government has introduced various programs to encourage them to migrate to the country.
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