HELP DESK MANAGER Responsibilities

HELP DESK MANAGER
Responsibilities
• Manage the assist table crew and evaluate performance
• Ensure customer support is timely and accurate on a day by day basis
• Train, broaden and lead a technical assist team to provide brilliant customer support and clear up all technical issues
• Contribute to improving customer service through actively responding to queries and coping with complaints
• Establish great practices via the complete technical support process
• Follow up with clients to identify regions of improvement
• Develop day by day, weekly and monthly reports on assist desk group’s productivity
• Ensure high first-class technical aid and increase client satisfaction.

Requirements
• Diploma in IT and/or applicable enterprise certifications
• Proven work revel in as a help table manager
• Hands on enjoy with help desk and remote manage software
• Solid technical history with an capacity to give commands to a non-technical audience
• Customer-service orientated with a problem-solving mindset
• Excellent written and verbal communications skills
• Have a problem-solving mindset with an ability to encourage your team to reap specific desires are essential talents to carry out properly in this position, and
• Have group management skills

• Having a driver’s license is an delivered advantage



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